We will show you the practice scenarios most relevant to you.
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AI Call Simulator
Practice with realistic AI scenarios before making the real call. Doctor, landlord, boss โ we've got them all.
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Script Builder
Tell us who you're calling and why. Get a personalized script so you know exactly what to say.
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Confidence Steps
Work through call challenges from easy to hard. Take it at your own pace and build real confidence one call at a time.
AI Call Simulator
Pick a track and scenario. The AI plays the other person. You'll get coaching tips along the way.
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Doctor's Office
Schedule an appointment or ask about a prescription
Easy
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Pharmacy
Refill a prescription or ask about medication
Easy
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Customer Service
Dispute a charge or request a refund
Medium
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Landlord / Property
Report a repair issue or ask about your lease
Medium
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Confrontational Call
Make a complaint or push back on something
Hard
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Insurance
File a claim or dispute a denial
Hard
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Rude or Impatient Agent
Stay calm and get what you need when the other person is difficult
Hard
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Cancel a Subscription
Cancel a service without getting talked out of it
Medium
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Student Loan Call
Ask about repayment plans, deferment or confusing charges
Medium
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Dispute a Medical Bill
Push back on charges or request an itemized bill
Hard
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Collections Agency Call
Handle a high pressure collections call calmly and confidently
Hard
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Return Without Receipt
Negotiate a return or exchange when the store pushes back
Medium
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Calling Someone You Like
Practice a call to someone you are nervous to talk to
Medium
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Job Interview Follow-Up
Follow up on an application or check interview status
Easy
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Client Introduction
Introduce yourself and your services to a new prospect
Easy
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Sales Follow-Up
Follow up after a proposal or meeting
Medium
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Salary / Rate Negotiation
Negotiate your salary, rate, or contract terms
Medium
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Difficult Client Call
Handle a complaint or pushback from a client
Hard
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Cold Call
Reach out to someone who doesn't know you yet
Hard
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HR or Boss Call
Call in sick, request time off or address a workplace issue
Medium
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Job Application Follow-Up
Follow up cold on a job you applied for with no prior contact
Medium
Returning Citizens Track
Communication Readiness Program
Complete all 6 modules to earn your Certificate of Communication Readiness
0 of 6 modules completed
1
Confidence Builder
Start with your case manager. Build your voice and learn how to ask for what you need.
START
2
Calling an Employer
Practice calling about job openings and making a strong first impression over the phone.
START
3
Explaining Your Record
Practice addressing your background confidently and pivoting to your skills and growth.
START
4
Interview Practice
Practice job interview conversations and follow ups until they feel natural.
START
5
Housing Conversations
Practice calling about housing assistance, transitional housing and speaking with landlords.
START
6
Family Reconnection
Practice the personal calls that matter most. Reconnecting with family and the people you love.
START
Also practice after release
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Explaining Your Conviction
Address your background without reliving the worst day
Medium
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Establishing Healthy Boundaries
Set boundaries with loved ones after returning home
Medium
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Housing Discrimination
Know your rights and advocate for fair housing
Hard
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Employment Discrimination
Advocate when a job offer is rescinded
Hard
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Requesting Workplace Accommodation
Ask for what you need at work
Medium
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Asking for Help When Overwhelmed
Call when housing or stability is at risk
Easy
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Child Support Office
Call about your child support case or payments
Easy
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Setting Up a Bank Account
Ask about second chance banking options
Easy
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Getting Identification
State ID and Social Security card after release
Easy
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SNAP and Food Benefits
Apply for or ask about food assistance
Easy
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DMV and Drivers License
Call about reinstating your license
Easy
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Getting Transportation Help
Bus passes and transit assistance
Easy
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Program Complete!
You have completed all 6 modules of the Returning Citizens Communication Training Program.
Caller Personality
โ ๏ธ Advanced mode. This simulates a progressively frustrated caller with interruptions and emotional escalation. We recommend completing a few sessions on Default or Difficult first before trying this mode.
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Call Simulation
AI Practice Scenario
Live Practice
Script Builder
Tell us about your upcoming call. We'll write you a personalized script so you know exactly what to say.
๐ Your Call Script
Progress Steps
Work through these scenarios from easiest to hardest. Complete each one to unlock the next.
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Your Confidence Journey
Each rung builds on the last. Take it at your own pace โ there's no timer, no pressure.
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Steps Completed
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You have used your 3 free practice turns!
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